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How We Handle Your Information

We built this privacy policy around the way you actually use the platform — your account details, your bKash, Nagad and Rocket payment information, and the data we collect when you browse the lobby or place a bet.

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7779 How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Account

We apply multiple layers of security and transparency to the data you share with us. Account registration requires mobile verification, every login generates an OTP sent to your phone, and payment confirmations are matched against your bKash, Nagad or Rocket transaction records to prevent unauthorized withdrawals. Here's what we do to keep your information secure and your rights accessible.

Encryption Standards

All data transmitted between your device and our servers — login credentials, payment details, betting history — is encrypted using industry-standard SSL protocols.

Cookie Management

We use session cookies to keep you logged in, remember your language and currency preferences, and track your activity for security monitoring.

Data Retention Policy

Active account data remains accessible as long as you use the platform. If you close your account, we archive your transaction history for the period required by financial record-keeping obligations, then delete non-essential data.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccurate information, or request account closure and data deletion at any time.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your data, or need to update account details, our support team is available through the channels below. Privacy requests are processed within a reasonable timeframe depending on the complexity of your request and the volume of data involved.

Team online

Live Chat

Open the chat widget from any page while logged in and select the privacy or account data topic. Our agents can pull up your account details, confirm what data we hold and start a formal data request if needed.

Email Support

Send your data request or privacy question to our support email address listed in the footer. Include your registered mobile number and a brief description of what you need so we can verify your identity and route your request correctly.

Account Settings

Log in and navigate to account settings to view and update your personal information, adjust communication preferences and review linked payment methods. For data deletion or full account closure, contact support directly through chat or email.

Common Data Questions

We collect your name, mobile number, email address and date of birth during registration to verify your account and comply with age and regional eligibility rules. Payment transaction details — wallet provider, transaction ID, amount — are recorded when you deposit or withdraw through bKash, Nagad or Rocket.

We store transaction IDs and timestamps to reconcile deposits and process withdrawals, but we do not store your wallet PIN or full account credentials. Payment confirmations are matched against your transaction records to verify ownership before approving payouts.

Yes. Contact support through live chat or email with your registered mobile number, and we will provide a copy of your account data, transaction history and stored preferences. Processing time depends on the volume of data and identity verification steps required.

After you close your account, we archive your transaction history for the period required by financial record-keeping obligations, typically several years, then delete non-essential personal information. Contact support to request early deletion where local law allows.

We share transaction data with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals, and with game providers to deliver live casino and slot content. We do not sell your data to advertisers or unrelated third parties.

Log in to account settings to update your name, email or mobile number. For full account closure and data deletion, contact support directly through live chat or email; we will verify your identity and process the request within a reasonable timeframe.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.